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<p id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Roboto, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); text-align: left; background-color: rgb(255, 255, 255);">Sometimes we make mistakes, meaning the wrong item is posted, or the item arrives in poor condition or arrives damaged.</p><p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Roboto, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); text-align: left; background-color: rgb(255, 255, 255);">It is vital that you let us know within 48 hours of receiving it, <a href="https://help.praktica.co.uk/en/contact" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: var(--theme-color); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; padding-bottom: 2px;" target="_blank">send us a message</a> with the below information:</p><ul style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; padding-inline-start: 32px; list-style-type: disc; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); font-family: Roboto, sans-serif; text-align: left; background-color: rgb(255, 255, 255);"><li style="box-sizing: border-box; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">Your order number</li><li style="box-sizing: border-box; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">Images of the damaged/incorrect item</li><li style="box-sizing: border-box; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">Images of the parcel, shipping label, and packaging</li></ul><p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Roboto, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); text-align: left; background-color: rgb(255, 255, 255);">Where we are unable to offer a repair or exchange, you will be refunded in full.</p>

Sometimes we make mistakes, meaning the wrong item is posted, or the item arrives in poor condition or arrives damaged. It is vital that you let us know within 48 hours of receiving it, send us a message with the below information:. Where we are unab

What do I do if my order arrived damaged, or is incorrect?

Order Issues

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Can I use a discount code on my order?

Can I get a refund if the price has changed since I ordered it?

When will my account be charged for my order?

Payments & Promotions

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I’ve cancelled my order, when will I be refunded?

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My order is showing as delivered but I don't have it, what should I do?

I’m missing an item from my order.

What are the delivery options?

Delivery

What is your returns policy?

My item is faulty, what do I do?

Is there anything I can't return?

How do I request a return?

Can I return an item for an exchange instead of a refund?

How do I return my order within the UK using the UPS service?

I've returned my order, when will I be refunded?

I paid using Openpay, how do refunds work?

Returns & Refunds

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Technical

What is a pre-order?

Can I pre-order more than once?

Can I place a pre-order along with products that are currently available?

When will I be charged for my pre-order?

How can I be sure you’ve received my pre-order?

What if I need to amend information on my pre-order?

Will I be reminded of my pre-order before it ships?

What happens if the delivery date changes?

When will I receive my pre-order?

Can I cancel my pre-order?

Can I return my pre-order?

Pre-Orders

What do I do if my order arrived damaged, or is incorrect?Updated a year ago