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<p id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once the product(s) have been returned and assessed by our team, we&apos;ll process your refund. This may take up to 14 days for the funds to appear in your account. Please note that if you return products that do not meet, or are outside our returns policy, we&apos;re unable to process a full refund.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Delivery charges are refunded in some instances, for more details please contact our support team.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Roboto, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); text-align: left; background-color: rgb(255, 255, 255);">Credit / Debit card<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Roboto, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); text-align: left; background-color: rgb(255, 255, 255);">If you paid by credit or debit card, we&apos;ll refund the same card originally used to place and pay for the order. <p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Roboto, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); text-align: left; background-color: rgb(255, 255, 255);">PayPal<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Roboto, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); text-align: left; background-color: rgb(255, 255, 255);">If you paid using PayPal, your refund will be issued to the PayPal account to place and pay for the order. Refunds will be processed in accordance with PayPal&apos;s policies, available on the PayPal website. <p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Roboto, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); text-align: left; background-color: rgb(255, 255, 255);">Openpay<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Roboto, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; color: rgb(73, 80, 87); text-align: left; background-color: rgb(255, 255, 255); margin-bottom: 0px !important;">If you paid in installments with Openpay, refunds will be processed in accordance with the installment provider&apos;s policies available via their website. &#xA0;

Once the product(s) have been returned and assessed by our team, we'll process your refund. This may take up to 14 days for the funds to appear in your account. Please note that if you return products that do not meet, or are outside our returns poli

I've returned my order, when will I be refunded?

Returns & Refunds

How can I pay for my order?

Can I use a discount code on my order?

Can I get a refund if the price has changed since I ordered it?

When will my account be charged for my order?

Payments & Promotions

Do I need an account to place an order?

Can I amend my order after I’ve placed it?

How do I cancel my order?

I’ve cancelled my order, when will I be refunded?

How long will my order take to arrive?

How do I track the delivery of my order?

Do I need to be home to receive my order?

My order is showing as delivered but I don't have it, what should I do?

I’m missing an item from my order.

What do I do if my order arrived damaged, or is incorrect?

Order Issues

What are the delivery options?

Delivery

What is your returns policy?

My item is faulty, what do I do?

Is there anything I can't return?

How do I request a return?

Can I return an item for an exchange instead of a refund?

How do I return my order within the UK using the UPS service?

I paid using Openpay, how do refunds work?

I've forgotten my password, how do I reset it?

How do I sign up to receive your newsletter?

How do I unsubscribe from marketing emails?

Technical

What is a pre-order?

Can I pre-order more than once?

Can I place a pre-order along with products that are currently available?

When will I be charged for my pre-order?

How can I be sure you’ve received my pre-order?

What if I need to amend information on my pre-order?

Will I be reminded of my pre-order before it ships?

What happens if the delivery date changes?

When will I receive my pre-order?

Can I cancel my pre-order?

Can I return my pre-order?

Pre-Orders

I've returned my order, when will I be refunded?Updated 2 years ago