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Store Page

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<p id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Roboto, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); text-align: left; background-color: rgb(255, 255, 255);">When you place an order with us, the funds are reserved, by your card provider, and we don&apos;t take the money until your order has been confirmed and sent to our warehouse. However, if you cancel your order before we have shipped it to you, it may take up to 10 working days for your bank or card issuer to make your funds available to you again. Please note that this release time is dictated by the card issuer and is outside of our control. <p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Roboto, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); text-align: left; background-color: rgb(255, 255, 255);">Credit / Debit card<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Roboto, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); text-align: left; background-color: rgb(255, 255, 255);">If you paid by credit or debit card, we&apos;ll refund the same card originally used to place and pay for the order. <p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Roboto, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); text-align: left; background-color: rgb(255, 255, 255);">PayPal<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Roboto, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); text-align: left; background-color: rgb(255, 255, 255);">If you paid using PayPal, your refund will be issued to the PayPal account used to place and pay for the order. Refunds will be processed in accordance with PayPal&apos;s policies, available on the PayPal website. <p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Roboto, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); text-align: left; background-color: rgb(255, 255, 255);">

When you place an order with us, the funds are reserved, by your card provider, and we don't take the money until your order has been confirmed and sent to our warehouse. However, if you cancel your order before we have shipped it to you, it may take

I’ve cancelled my order, when will I be refunded?

Order Issues

How can I pay for my order?

Can I use a discount code on my order?

Can I get a refund if the price has changed since I ordered it?

When will my account be charged for my order?

Payments & Promotions

Do I need an account to place an order?

Can I amend my order after I’ve placed it?

How do I cancel my order?

How long will my order take to arrive?

How do I track the delivery of my order?

Do I need to be home to receive my order?

My order is showing as delivered but I don't have it, what should I do?

I’m missing an item from my order.

What do I do if my order arrived damaged, or is incorrect?

What are the delivery options?

Delivery

What is your returns policy?

My item is faulty, what do I do?

Is there anything I can't return?

How do I request a return?

Can I return an item for an exchange instead of a refund?

How do I return my order within the UK using the UPS service?

I've returned my order, when will I be refunded?

I paid using Openpay, how do refunds work?

Returns & Refunds

I've forgotten my password, how do I reset it?

How do I sign up to receive your newsletter?

How do I unsubscribe from marketing emails?

Technical

What is a pre-order?

Can I pre-order more than once?

Can I place a pre-order along with products that are currently available?

When will I be charged for my pre-order?

How can I be sure you’ve received my pre-order?

What if I need to amend information on my pre-order?

Will I be reminded of my pre-order before it ships?

What happens if the delivery date changes?

When will I receive my pre-order?

Can I cancel my pre-order?

Can I return my pre-order?

Pre-Orders

I’ve cancelled my order, when will I be refunded?Updated 2 years ago